FAQs

A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account. You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. 

A: All the products, which are shown on our site, are available for order. In some cases, depending on the availability of the products, it will show whether the products are in stock, out of stock or Pre-Order. Order lead-time depends on the products, quantities, and the vendor.

Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point is added to your account for every review that you give. You will need those points in order to redeem our freebie products. So keep rating the products to keep earning points!

A: If you have question regarding our online store (ordering, account questions, technical questions), please contact chesonhd@kodedklosets.com On pricing and shipping related issues you can contact customer support at chesonhd@kodedklosets.com.

A: If you want to cancel your order, please do so as soon as possible. If we have already processed and shipped your order, you need to contact us and return the product. Some shipping and returning charges may occur. Please contact us chesonhd@kodedklosets.com to do so.

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Members who ship their orders within the US and Canada should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received and the availability. Please pay attention on the (Availability) on the products page when you want to order. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

We Speed up to process your order. We prioritized every single order to make sure you have the best feel and experience shopping with us. By ordering on www.chesonhomedecor.com, you will get the best prices, very good quality products and by the original designer, namely; Authentic products. Traceability: You will have easy access to all of your previous orders any time you want. Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

A: our online ordering system will ask for all the important information you should submit. If you have a VAT/HST number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number.

We accept all major Credit cards, Credit/Debit cards, PayPal and Stripe payments

Yes! It is commonly misunderstood that a PayPal or Stripe account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a PayPal or Stripe account, all you need is any Debit/Credit card stated below that is supported by PayPal or Stripe. By using PayPal or Stripe, we can process & deliver your orders to you in a shorter time. PayPal or Stripe are the easiest & most secure way to make payment online. No account needed. For more details, click here to see how PayPal works for you.

A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact Us through our sister company chesonhd@kodedklosets.com and notify us about the problem. We can manage the order manually.

A: When you are logged in and you add products to shopping cart, you have the ability to send offer request to us using the shopping cart. You just need to add the products and quantities you are interested in and click “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests.

A: We will send you the tracking code of the shipment when the parcel has been sent.

A:  Shipping time will be confirmed on the order confirmation document.

A: Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.

A: You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”.  You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”. But you need to do so on time because immediately your order is dispatched for shipping, it may be a little difficult.

If your item is In-Stock, we can usually ship on the same day for orders placed before 1pm, and the next day for orders placed after 1pm. Our aim is to get your order on board with the courier within two business days of purchase for customers within the US and Canada.

Our website generates low stock notifications and automatically sends them through to our operations team, so there's a good chance that more stock is already on its way. If it isn't, then it can take anywhere from 1-3 weeks for your product to be dispatched. Our sales staff will be able to advise you of expected arrival times for Pre-Ordered items. For urgent Pre-Orders, we may be able to fast track your order. To enquire about this service, please contact us before placing your order on our website.

Yes. Having part of your purchase on 'Pre-Order' will not delay the shipment of your ‘In Stock’ products.

We use Canada Post, UPS, FEDEX, and DHL in alliance with some local couriers to serve you within state to state postal.

Sorry, we cannot ship to P.O. Box addresses. UPS/DHL will only deliver to valid street addresses as provided by you.

A: Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us (if applicable). We regret to inform you that no refunds will be given for orders that fall under the below categories. 1, In the event of damaged order received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the order to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at chesonhd@kodedklosets.com 2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at chesonhd@kodedklosets.com (if applicable). We regret to inform you that no refunds will be given for orders that fall under the below categories. In the event that the product you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send it to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item. In the event that you've received a wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we'll re-send the correct product to you at no cost, subject to availability. In the event you've received your order with any of your order missing, we will require you to email us a clear photo proof of your D.O (Delivery Order) to chesonhd@kodedklosets.com and after which, kindly send us a WhatsApp message at (1-437-439 0329) with your order number and our customer service officer will attend to you to find out more before a decision is made to re-send the missing order to you at no cost, subject to availability.

We will refund your shipping costs if the product was received due to an error on our part. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges.

All our products are designed and manufactured according to rigorous quality standards. We are an established company and have been in business for years and take quality very seriously. Also, we select brands that sell their items on our platform here at www.chesonhomedecor.com, because we are conscious of products our customers receive.

A: You can see the terms and conditions on our home page

Chesonhomedecor.com Online Store will accept product returns for credit or exchange up to 30 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition - complete with original documents and packaging. All returns require a Return Goods Authorization number, regardless of the reason for the return. Please see our Returns Policy for full details.

Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed in our Returns Policy. We may not be able to accept returns of: Special orders Non-stock products Products that have been designed or produced according to your specifications Distributor stock All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting at chesonhd@kodedklosets.com.

A: Go to this page www.chesonhomedecor.com/login and click “create a new account”, then just fill in all the needed information and click “create”.  After submitting the form, your account will be confirmed and you will be notified.  

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at chesonhd@kodedklosets.com.

A: You can retrieve your password by clicking “forgot password?” Instruction on password retrieval will be sent to your email.

A: You can easily change all your information on your account.  Go to login page https://www.chesonhomedecor/login) and log in, then click “my account” and “edit”. Here you can change all your Contact information’s.

A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.